Email @ recebido ]: 12 de outubro de 2013

UN MESSAGE EN FRANÇAIS SUIVRA.


*** Please note that this is an automated message. ***



Thank you for contacting Citizenship and Immigration Canada (CIC).

This email address is intended for case specific enquiries only. For general enquiries, please consult our Website<http://www.cic.gc.ca/english/index.asp>.

We will respond to your enquiry if:


·         It is case-specific and meets the criteria<http://www.cic.gc.ca/english/information/offices/help.asp> listed on our Website regardless if your application was submitted inside or outside Canada (the response delay for this type of enquiry is 30 business days). Your email must include your complete name and Unique Client Identifier (UCI) number / Client ID number.


Note:

·         If you are requesting the urgent processing of an application, you will be contacted by CIC within two (2) business days. If you require your Permanent Resident Card urgently, please refer to our Website for the procedure<http://www.cic.gc.ca/english/information/pr-card/apply-how.asp#urgent> to follow.



·         If you are requesting an appointment at the local CIC office, we will only respond to your enquiry if it falls within the existing reasons for an appointment.


OR



·         It is related to the use CIC's online services<http://www.cic.gc.ca/english/e-services/index.asp>, Partner Portal<http://www.cic.gc.ca/english/study/institutions/access-portal.asp> for educational institutions or CIC Portal: Authorized Paid Representatives<http://www.cic.gc.ca/english/e-services/portal.asp> (the response delay for this type of enquiry is ten (10) business days).

If your request requires us to access your immigration or citizenship file, we would need the following information:


1.     Surname (last name)- Exactly as it appears on the passport or identity document

2.     Given name(s) (first name)- Exactly as it appears on the passport or identity document

3.     Date of birth (YYYY-MM-DD)

4.     Country of birth

5.     Complete address (including the postal code). If the residential address is different from the mailing address, please provide both addresses.

6.     Telephone number. If you have more than one contact number, please provide them all.

7.     Unique Client Identifier (UCI) number / Client ID number

8.     Online application reference number

9.     Type of application (work permit, study permit or visitor record)

10.  Approximate date that the application was submitted